Account Manager – Customer Success

About the role

We are seeking a relationship‑focused Account Manager to serve customers across the Caucasus and Central Asia region from our Warsaw office. In this hybrid role you will act as a trusted advisor, helping clients maximise the value of RELX’s analytics and decision‑making solutions while driving retention and growth.

Key responsibilities

• Build and maintain strong relationships with assigned customers across the territory.
• Act as a trusted advisor, understanding client needs and supporting their success.
• Drive retention, engagement and long‑term account growth, identifying upsell opportunities.
• Lead regular customer reviews and engagement activities to ensure high satisfaction.
• Manage renewals, commercial discussions and account planning.
• Collaborate with internal teams to resolve issues and deliver a seamless experience.
• Maintain accurate customer and account data in CRM systems.

Required profile

• Fluent in English and Russian.
• Proven experience in account management, customer success, business development or a similar client‑facing role.
• Strong relationship‑building and stakeholder management abilities.
• Commercial mindset with a track record of identifying growth opportunities.
• Excellent communication, negotiation and problem‑solving skills.
• Ability to manage multiple customers and priorities simultaneously.
• Self‑motivated, collaborative and customer‑focused.

Required skills

• Experience with CRM platforms, preferably Salesforce.

What we offer

• Opportunity to work for a global information and analytics leader.
• International exposure across diverse markets.
• Collaborative team environment with strong growth and development prospects.