Learning & Certification Administrator

About the role

The Learning & Certification Administrator provides administrative support across the Learning, Compliance and Certification teams. The role ensures accurate record‑keeping, prepares documentation, updates systems and assists customers with enquiries related to training, certification and digital products.

Key responsibilities

• Support course applications and certification activities, including validation, record preparation and certificate issuance.
• Maintain product records across Ocean Shop, Test Platform and HAG Portal, updating information and supporting testing documentation.
• Administer Approved Test Centre records, onboarding, inspection documentation and fee management.
• Provide first‑line support for routine customer enquiries, routing complex issues to the appropriate team.
• Enter, verify and manage data in company databases, assist with audit preparation and produce regular reports.
• Assist with meeting administration, agenda preparation, minutes and internal documentation for the Compliance, Certification and Product Operations teams.

Required profile

• Essential experience in an administrative or coordination role.
• Strong organisational skills and attention to detail.
• Good written and verbal communication skills.
• Confident using Microsoft Office, including Outlook, Word, and Excel.
• Ability to manage multiple tasks and priorities.
• Strong data entry and record‑management skills.
• Customer‑focused approach and professional manner.

Required skills

• Microsoft Office
• Outlook
• Word
• Excel