Digital Security & Privacy Operations Leader – Europe

About the role

Alcon is seeking a Digital Security & Privacy Operations Leader for Europe to support customers using its digital medical-device solutions. Reporting to the Global Digital Security & Privacy Operations Director, the role will act as the voice of the customer, ensuring security and privacy requirements are met across the product portfolio.

Key responsibilities

• Lead customer engagements and ensure product security and privacy requirements are addressed in collaboration with cross-functional teams.
• Coordinate responses to customer inquiries, questionnaires and post-market activities regarding security, privacy and technical controls.
• Support product-security incident and vulnerability response together with the Product Security function.
• Design and improve processes, tools and KPIs to measure and enhance customer support efforts.
• Identify documentation gaps, develop or partner to create necessary documentation, tools and methodologies for customers.
• Proactively surface and resolve customer concerns about embedded controls and processes.

Required profile

• Proven experience supporting customers for digital medical-device products and solutions.
• Strong understanding of security and privacy requirements in regulated environments.
• Ability to work with diverse stakeholders including Sales, Technical Services, R&D, Legal, Quality and IT teams.
• Excellent communication skills to convey technical information to both internal and external audiences.

Required skills