Digital Security & Privacy Operations Leader – Europe
alcon
Job description
About the role
Alcon is seeking a Digital Security & Privacy Operations Leader for Europe to support customers using its digital medical-device solutions. Reporting to the Global Digital Security & Privacy Operations Director, the role will act as the voice of the customer, ensuring security and privacy requirements are met across the product portfolio.
Key responsibilities
- Lead customer engagements and ensure product security and privacy requirements are addressed in collaboration with cross-functional teams.
- Coordinate responses to customer inquiries, questionnaires and post-market activities regarding security, privacy and technical controls.
- Support product-security incident and vulnerability response together with the Product Security function.
- Design and improve processes, tools and KPIs to measure and enhance customer support efforts.
- Identify documentation gaps, develop or partner to create necessary documentation, tools and methodologies for customers.
- Proactively surface and resolve customer concerns about embedded controls and processes.
Required profile
- Proven experience supporting customers for digital medical-device products and solutions.
- Strong understanding of security and privacy requirements in regulated environments.
- Ability to work with diverse stakeholders including Sales, Technical Services, R&D, Legal, Quality and IT teams.
- Excellent communication skills to convey technical information to both internal and external audiences.
Required skills
Questions fréquentes
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Published 2 dni temu
Expires za 1 miesiąc
6 views · 0 applications
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