Cybersecurity Managed Services Senior Manager (Service Delivery Management)

About the role

PwC is seeking a senior manager to lead its Cybersecurity Managed Services delivery. The role will shape service models, scale operations and ensure high‑quality, repeatable services across clients and geographies.

Key responsibilities

• Design, build and continuously improve scalable Cyber Managed Services operating models.
• Standardise service components, governance, service management and quality controls.
• Develop repeatable transition and onboarding processes for stable operations.
• Balance global and regional delivery models with automation, talent and tooling.
• Collaborate with solution, sales and alliance teams to ensure commercial viability and scalability.
• Monitor and improve service performance through KPI/SLA governance and issue resolution.
• Identify modernization opportunities using automation, AI and platform integration.
• Coach delivery leaders, strengthen internal capabilities and support major pursuits.

Required profile

• Proven experience building and operating Cyber Managed Services at scale.
• Strong knowledge of managed‑service operating models, governance, transition and service improvement.
• Experience in cyber domains such as SOC, MDR, vulnerability management, identity or cloud security.
• Ability to industrialise services and create repeatable delivery components.
• Experience leading cross‑functional teams in complex international environments.

Required skills

• SOC
• MDR
• Vulnerability management
• Identity security
• Cloud security
• Automation
• Artificial intelligence (AI)
• Platform integration