Customer Support Agent

About the role

AutoBidMaster is looking for a proactive, customer‑focused Support Agent to join its Logistics Team. You will guide clients through the vehicle shipping process and resolve any logistical issues that arise, ensuring a smooth experience from bidding to delivery.

Key responsibilities

• Respond to customer inquiries via email, phone, chat and the website.
• Assist with order tracking, website navigation and troubleshooting.
• Gather, analyze and verify customer needs to provide accurate solutions.
• Represent the company positively to encourage repeat business.

Required profile

• Fluent English communication skills.
• Previous experience in customer support or service within e‑commerce.
• Ability to stay calm and effective under pressure.
• Strong organizational abilities and attention to detail.
• Capacity to multitask and prioritize in a fast‑paced environment.

Required skills

• Experience with Zendesk or similar ticket‑based support platforms.

What we offer

• Competitive compensation on a full‑time B2B contract.
• Collaboration with professionals across the US and EU.
• All necessary equipment provided.
• 20 paid vacation days and memorable team‑building activities.