Country Head of Admissions & Retention

About the role

The Country Head of Admissions & Retention drives student enrolment and retention across all schools in Poland. The role focuses on operational execution, achieving ambitious country‑level targets, enhancing the customer experience and developing country‑specific B2B strategies.

Key responsibilities

• Develop and execute country‑specific admissions and retention plans to achieve growth and retention targets.
• Ensure consistent implementation of ISP’s best‑practice admissions processes across all schools and hold them accountable for outcomes.
• Optimise the end‑to‑end customer experience, delivering concierge‑level service and improving satisfaction metrics.
• Collaborate with the Marketing team on MAR plans, qualified lead conversion and retention KPIs.
• Lead, mentor and develop admissions and retention teams, fostering strong collaboration with school leadership.
• Design and execute a country‑specific B2B strategy, managing partnerships with corporations, embassies, relocation services and educational consultants.
• Oversee accurate CRM/MIS data management and provide data‑driven performance reports to regional leadership.
• Ensure compliance with local regulations (e.g., GDPR) and ISP policies, and manage parent complaints effectively.

Required profile

• Proven senior leadership experience in admissions or recruitment with a focus on country‑level operations.
• Demonstrated success in achieving enrolment growth and retention targets.
• Direct experience managing admissions teams, including school‑based staff.
• In‑depth understanding of the Polish market, B2B partnerships, admissions processes, CRM and data analytics.
• Excellent relationship‑building skills with school leaders and external partners.
• Fluency in English and Polish.