Business Analyst - Project Document Management

About the role

Hitachi Energy is looking for a Business Analyst in its Krakow office to bridge business needs with practical IT solutions in the Document Management and Document Control domain. The role works with business stakeholders, document control teams, project teams, application owners, vendors and IT delivery teams to analyse, improve and digitalise document lifecycle processes, supporting standardisation, compliance, collaboration and information governance.

Key responsibilities

• Analyse business processes and identify opportunities for digitalisation, harmonisation and continuous improvement.
• Gather, document, validate and manage business requirements, turning them into functional specifications, user stories, process flows and acceptance criteria.
• Facilitate workshops and stakeholder discussions to define business needs and align solution outcomes.
• Support solution design, testing, implementation, release readiness and user adoption.
• Act as the main liaison between business users, application teams, vendors, integration teams and service delivery organisations.
• Drive standardisation of document management and document control processes across projects and business units.
• Define and monitor process performance indicators, business benefits and adoption metrics.
• Contribute to application lifecycle management, enhancement backlogs, demand intake, change management, training and knowledge transfer.

Required profile

• Bachelor's degree in information technology, business administration, information management or equivalent experience.
• At least 3 years in a Business Analyst, Functional Analyst, Product Owner or similar role.
• ITIL v4 Foundation certification and experience in business requirements analysis, stakeholder management and process improvement.
• Strong understanding of document management, document control, document lifecycle, metadata, revision control, approval workflows and information governance.
• Fluent English and ability to work in a global, multicultural environment.

Required skills

• Experience with the MS Copilot 365 suite.
• Experience with ServiceNow and enterprise document management solutions such as InEight Document, Autodesk Construction Cloud (ACC) and OpenText Content Server/xECM.