AI Product Expert

About the role

Marsh is looking for an experienced AI Product Expert to turn AI opportunities into practical solutions and drive their implementation and adoption across the organization.

Key responsibilities

• Independently drive AI use cases end‑to‑end, from discovery and requirements through implementation and adoption.
• Collaborate with Business, Operations, IT and AI teams to identify AI opportunities and translate business needs into solutions.
• Assess and prioritize AI opportunities based on business value, feasibility and impact.
• Act as a bridge between business and technical teams, coordinating stakeholders and dependencies.
• Drive adoption of internal AI tools through demonstrations, training and knowledge sharing.
• Gather user feedback and improve existing AI solutions.
• Ensure AI initiatives comply with governance, responsible AI, data protection and security requirements.
• Track adoption, business outcomes and value delivered by AI solutions.

Required profile

• Hands‑on experience with AI solutions and tools applied to real business use cases.
• Proven ability to drive projects involving multiple stakeholders and cross‑functional teams.
• Strong understanding of Generative AI and LLM‑based solutions, including practical applications and limitations.
• Experience driving AI adoption and supporting users in integrating AI into their workflows.
• Practical knowledge of AI governance, responsible AI, data protection and security.
• Excellent English communication skills, both written and spoken.

Required skills

• Generative AI
• Large Language Model (LLM) solutions
• AI governance and responsible AI
• Data protection and security considerations