Account Manager – Customer Success & Growth

About the role

We are looking for a customer‑focused Account Manager to nurture and expand strategic relationships across a portfolio of accounts. You will act as a trusted advisor throughout the customer lifecycle, helping organisations achieve their risk, fraud, identity and compliance objectives while driving retention and growth.

Key responsibilities

• Develop and maintain trusted relationships with assigned customers, serving as the primary point of contact.
• Understand customers' business goals and risk management priorities to position LexisNexis Risk Solutions effectively.
• Drive engagement, solution adoption and long‑term value through a consultative approach.
• Partner with customers to identify challenges, investigate root causes and coordinate internal resources for successful outcomes.
• Conduct regular business reviews, meetings and calls with key stakeholders including compliance, fraud, risk, operations and executive teams.
• Monitor customer health, product utilisation and engagement trends to spot risks and opportunities early.
• Proactively manage contract renewals, ensuring timely commercial discussions and revenue retention.

Required profile

• Proven experience building strong customer relationships across multiple stakeholders.
• Ability to understand business objectives and align solutions to evolving requirements.
• Strong consultative communication and relationship‑management skills.
• Experience managing renewals, retention activities and recurring‑revenue relationships.

Required skills