Customer Delivery Lead
SD Worx · Warszawa
Job description
About the role
SD Worx is seeking a Customer Delivery Lead to join its SAP Application Management Services (AMS) team in Warsaw. You will act as the single point of contact for a portfolio of customers, ensuring operational delivery, satisfaction and profitability of SAP HR solutions.
Key responsibilities
- Serve as the primary contact for all service‑related topics for assigned customers.
- Build and maintain trust‑based relationships with customers and internal stakeholders.
- Align squad priorities, manage backlog, workload and delivery progress.
- Ensure delivery complies with SLA, SOW and contractual agreements.
- Proactively communicate performance, risks and issues.
- Monitor customer satisfaction, handle escalations and coordinate with partners.
- Review time registrations, support financial follow‑up and invoicing.
- Track customer profitability and align effort with contract terms.
- Coordinate with internal teams, partners and international delivery hubs.
Required profile
- Bachelor’s degree in IT, Computer Science, Business Administration, HR or related field.
- Fluent in Polish and English.
- Experience in service delivery, AMS or IT service management.
- Proven project or delivery management experience.
- Strong customer relationship management and governance skills.
- Excellent communication and stakeholder management abilities.
- Ability to prioritize and work in a dynamic environment.
Required skills
- SAP HCM solutions
- SAP SuccessFactors
- S/4HANA Payroll
- SAP Time Management
- Agile ways of working
- Lean methodologies
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Published 3 tygodnie temu
Expires za 1 miesiąc
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SD Worx
Warszawa
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