Customer Success Engineer – Warsaw

About the role

As a Customer Success Engineer based in Warsaw, you will act as the vital bridge between our customers and the Aikido Security platform. You’ll help clients unlock the full value of our developer‑first security tools, drive adoption, and protect against churn.

Key responsibilities

• Engage with accounts at risk to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate and resolve complex technical issues.
• Debug and troubleshoot workflow problems.
• Lead onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.

Required profile

• Senior‑level experience in customer success, technical account management, or a similar role.
• Proven experience in Application Security (AppSec).
• Tech‑savvy with strong debugging and investigative abilities.
• Excellent communication, proactive attitude, and “get‑stuff‑done” mindset.
• Ability to work independently and manage multiple priorities.
• Fluent English.

Required skills

• Application Security (AppSec)

What we offer

• Short decision lines and high ownership.
• Fast growth opportunities with equity and top‑tier tech pay.
• Flexible working hours in an open, informal atmosphere.
• Strong values, high trust, and zero corporate bureaucracy.